Shipping & Returns

Currently we are doing a promotion of free ground shipping [within the US] on all purchases over $50.

Questions:

Please email us at uko@ukoboutique, call us at 415-252-7719, or come visit us at 350 Hayes Street (between Gough and Franklin) in San Francisco. 

 

Online Returns:

We want you to be fully satisfied with every item you purchase from Uko.

Return or exchange instructions:

- Contact us at ukoscott@gmail.com and request a return authorization via email. 

- Send items back to:

Uko
350 Hayes St.
San Francisco, CA, 94102.

-Include your name and the order number inside the package.

 

Online Return Policy:

Online items may be returned for exchange or store credit within 2 weeks of purchase and the items must be as new with tags still attached.

Promotions, clearances, or sales may have modified terms and conditions. All merchandise on sale is FINAL SALE. You must have a receipt for any return or exchange, no exceptions. 

If you were shipped incorrect merchandise (style, color, size, etc.) please notify us within 3 days of receiving the product to be eligible for a refund. We will pay for the return shipping for incorrectly filled orders.

Uko is not responsible for lost or stolen items.  We are not responsible for damages caused by accidents or misuse. 

 

Shipping:

To return your product, you should mail your product to:

Uko
350 Hayes St.
San Francisco, CA, 94102.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it takes for your exchanged product to reach you will vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Uko isn't responsible for merchandise that's not received or not returned in accordance with these terms.

 

In-store Exchanges:

Again, no refunds. For exchanges, a valid proof of purchase must be presented within 30 days of purchase and the items must be unworn, as new. Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions. All Sale merchandise is Final Sale. You must have a receipt for any exchange. Items that are returned outside of the Uko return policy will be disregarded and no exchange will be issued.